Intelligent Office

What It IS

Allows staff to be contactable on the same number regardless of their current work location.

The Proposition

Intelligent Number is the market leading Personal Number solution - used by many thousands of staff in major national and international enterprises. iN increases the number of calls answered first time.

Designed to meet the demands of multiple work style options in today's agile business environment. iN is compatible with virtually every digital PBX telephone network. Because iN is a software solution, it can be used across both traditional TDM networks and IP platforms. It is ideal for networks where telephony has already been converged with an IP data network or is in the process of migrating, enabling a common dial plan across mixed architectures.

How It Works

Missed calls are now a thing of the past because the recipient can quickly activate any phone at their current location to 'pull down' calls made to them. It ensures immediate connectivity to a virtually limitless number of telephone handsets, internal, external, fixed or mobile - on any network, at any location in the world. The system brings significant improvements to incoming call handling for office based staff, mobile workers, teleworkers, home workers and for employees who work from multiple offices or require flexible hot desking facilities.

When on the move, a user simply registers their current location for calls by dialling into their system and responding to a simple sequence of voice prompts or by registering on-screen using a browser interface. This instantly pulls down incoming calls to the chosen handset.

If the iN user is unavailable or already busy on a call, the caller is routed to the user's voice mailbox or to an existing, compatible, external voicemail system.

Return to the list of our services

Intelligent Assistant:

What It Is

The intelligent Assistant (iA) service builds upon the intelligent Number service feature set to increase the contactability of teams or individuals. It seamlessly re-routes incoming telephone calls to nominated individuals or team members when the dialled staff member is unavailable. Voicemail becomes the very last option rather than the default.

The Proposition

Not only has the primary contact the option of picking up incoming calls on any handset - internal, external, fixed or mobile – on any network at any location in the world, their alternative contacts also have that option, if they too are iN users. Only if nominated individuals are unavailable will calls be passed to voicemail.

Key Benefits

Improved team productivity

Allows call delegation to increase first time call answering

Cuts time spent on call backs and collecting messages

Creates a professional and personal approach with virtual manager / secretary relationship

Increases secretary efficiency

‘Whisper transfer’ provides key information for call handler

Reduces call back charges

Increases customer satisfaction by avoiding ‘voicemail jail’

How It Works

If an iA user is already on a call or otherwise unable to answer, an incoming call can be automatically passed to a designated individual or team. The transfer is swift and unobtrusive for the caller, which greatly reduces the possibility of an abandoned call.

A ‘whisper transfer’ service can quickly inform the call handler who the call is for and why they are not answering in the seconds before the call is taken.

In manager/secretary mode, a secretary can handle calls on behalf of one or more managers, irrespective of the location of the managers or secretary. This helps the company maintain a professional communications image.

Virtual teams can be quickly assembled as users are able to register as available to any team(s) they belong to without any restriction of location.

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

Return to the list of our services

Intelligent Message Centre:

What It Is

This messaging solution offers a comprehensive range of messaging services to meet the demands of the business user. It provides the convenience of accessing and managing all messages – voice, fax and email – from a single inbox. Access can be made from any device – landline, mobile, email – at any location. Industry analyst reports indicate that this can save up to 30 minutes every working day.

The Proposition

Compatible with Microsoft Exchange 2007, Microsoft Outlook, Lotus Notes and Novell Graphics, intelligent Message Centre (iMC) offers a true unified communication service with ultimate flexibility as you can access all your messages from anywhere in the world, via:

Any handset or mobile

Web Assistant - a web based interface

Your email inbox through any email account.

Key Benefits

Improved individual productivity

Centralised range of corporate messaging services - voice, fax, email

Messages can be accessed from any telephone or PC

Notification of the arrival of new messages by preferred method

Savings in time and on call costs through a single inbox for all types of message

Emails collected and responded to through ‘hands free’ on a mobile phone through text-to-speech

Voicemails collected through email with minimal impact on network traffic

How It Works

The service can be customised to include features that best meet the needs of individual users or departments. For example, basic functionality can be provided for staff requiring simplistic operation, whereas the full set of features can be provided for the power user eager to try out a wider range of options.

Using iMC, voicemail can be enhanced with the addition of fax mail, with all messages held together in the user’s mailbox. When used with the intelligent Number personal numbering application, faxes may be received on the same number as voice calls or on a separate number.

For the email-centric user, iMC can be integrated with corporate email environments and all messages accessed through a single inbox - the user’s normal email inbox.

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis. Hosted options include:

Voicemail with Voice2email

Fax2email

Corporate Mailbox

Return to the list of our services

Intelligent Conference:

What it is

intelligent Conference (iC) allows conferencing between parties without incurring either set-up charges per conference or additional call charges, potentially offering significant overall savings. The only ongoing cost incurred is the cost of the call.

The Proposition

intelligent Conference service enables the business to get staff together as a team irrespective of their location. Accessed through a web browser or any telephony enabled device, iC has the ability to record conference calls, even when on a mobile.

Conferences can be pre-booked (on-premise only) or setup instantly using your intelligent Number. Key Benefits

Improve individual & team productivity

Low cost (or no cost in some situations)

No outside facilitator required

Quick and easy to set up and use

Telephone or on-screen interface for conference set-up

Third party bookings supported

Unplanned, ad hoc conference calls can be set up instantly

Optional facility to record / archive / playback conference calls

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure.

Instant Conferencing can also be provided as a hosted service on a pay-as-you-go basis.

How pre-booked conferencing works

The initiator books the conference over the telephone through an automated voice response service or on-line via a web browser (on-premise only). The booking is allocated a unique ID number, which the chairperson gives to the other participants, and a chairperson’s ID which is used to commence the conference session. Pre-booked conferences can be cancelled or details, such as time and date, changed at any time prior to the start of the conference. The chairperson must be an intelligent Number user.

As each person joins a conference by dialling the service number and entering the conference ID, they are automatically announced. Similarly, when someone leaves the conference their name is announced.

How instant conferencing works

The intelligent Conference application also supports unplanned, ad hoc conferences. Access the service from any phone or web browser (on-premise only) and you are provided with a unique ID for your call. To start a conference simply ring into the conferencing bridge number and enter your registration number to activate the conference. Other participants dial in and enter your unique ID.

Conference recording gives you the added benefit of recording your telephone conferences, which can be stored and recalled for reference at any time without the need to purchase expensive on-site recording equipment. Recording can be initiated at any time by the conference chairperson.

Return to the list of our services

Intelligent Call Recording:

What it is

intelligent Call Recording (iCR) provides the flexibility to record calls wherever you work. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.

The Proposition

iCR offers true device independence – so you can record your business critical calls on either a landline, IP extension or mobile phone. Most on-site call recording solutions will not handle calls to or from a mobile phone.

Key Benefits

Ability to record incoming and/or out-going calls

Ability to record calls to or from any telephone, including mobile phones

Ideal solution to support staff working from home, no remote recording equipment needed

Can be used selectively or to record all calls

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

How it works

On Demand

Calls can be recorded by pressing the star (*) key at any point during a telephone conversation and the recording will capture the full telephone call.

Record All

Calls are blanket recorded so that all calls are recorded automatically.

Upon completion of a call, the recording is converted into an audio file that can be received via voicemail. It can also be stored and accessed online using the iCR web interface.

Please note that intelligent Number is needed to use the Call Recording service.

Return to the list of our services

Intelligent Presence Manager:

What is it

intelligent Presence Manager (iPM) provides a visual indication of the status of other users / extensions on your system. For intelligent Number (iN) users, registration status and call routing options are also shown, regardless of which phone the user is registered to.

Telephony presence information keeps others informed of your availability status enabling them to make an informed decision as to when to call - saving on voicemail costs and ensuring time is not wasted on calls to users who are busy or unavailable.

The proposition

Presence information improves awareness and call efficiency. It is available irrespective of the PBX / IP phone type being used or whether the user is registered to a landline or mobile.

Knowing that someone is free to accept a call before calling them saves valuable time and helps ensure that calls are answered by people, not voicemail.

Key Benefits

Keeping others informed of your contactability improves productivity

Contact list presence display for personalisation

Ease of use with no need for training

Less use of voicemail reduces mailbox sizes and retrieval costs

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis. Within the hosted services, presence information is provided for all users in a tenancy.

How it works with intelligent Number

Status presence information is available for users on any IP or digital PBX when using intelligent Number (iN). Through iN, you are registered ‘here and now’, advising the system of your availability for calls so you have set your status - for instance, to indicate you are unavailable for calls. iPM makes this information visually available to other users through the web.

A group of contacts is added to a buddy list which displays whether they are registered available or unavailable.

How it works with Hosted Tenancies

With staff increasingly working from a variety of locations, it’s not always possible to know if, or when, they are able to take calls. Presence Manager provides a real-time display of the status of IP hosted services users on the relevant tenancy of the platform, indicating whether the extension is in call or free to take calls, and the availability of iN users.

Return to the list of our services

Intelligent Voice Activated Directory:

What it is

iVAD is a voice activated directory access application which allows calls to be routed to an individual staff member, group or departmental resource based on voice recognition.

iVAD can dramatically reduce the cost of handling customer service calls and deliver a return on investment in less than a year by reducing call durations and freeing operator staff to handle more complex calls, as well as removing the need for printed directories.

Key Benefits

Increased contact

Single point of entry

24/7 system availability

Calls are always routed appropriately

Increased customer satisfaction

Reduced response times

Reduced call durations

Reduced costs and quick ROI

Reduced staffing requirements

Releases staff to deal with more complex tasks

Increased availability (24/7)

Adaptable

Configurable dialogs

Multiple dialogs

Integration with customer specific data

Increases customer satisfaction by avoiding ‘voicemail jail’

The proposition

iVAD is a highly scalable system capable of dealing with small and large enterprise directories, using ‘state-of-the-art’ speech technologies combined with highly tuned language resources specific to the task of call routing. It provides highly accurate recognition and retrieval from large vocabularies, including name, department, topic and location information. How it works

This is done by the creation of auto attendant dialogs. Callers simply say the name of the person, department or service they want, removing the need to know the extension number, use touch-tones on the key pad or rely on an operator to transfer the call.

The application allows different dialogs to be easily produced, using configuration information available through a simple graphical user interface. Multiple dialog styles can be run simultaneously, allowing a business to provide different dialogs for different caller types (e.g. internal and external callers can experience different dialogs).

Delivery / Upgrade All applications are scalable and can be integrated into the customer’s existing infrastructure. iVAD is a personalised solution and is not available as a hosted service.

Return to the list of our services

Intelligent Mobile:

What it is

The intelligent Mobile (iM) application is a fully integrated mobile application enabling users to access corporate PBX functionality from the mobile phone.

Business use of the mobile phone has increased steadily over the last decade. Today, over 40% of calls made in the office are made on a mobile phone. However, until now, mobile phone users have been denied access to most of the functionality available at a corporate PBX telephone extension. On the occasions when access to these PBX features and telephony applications has been available, they have typically been accessed by a set of key selections that must be remembered by the user.

With iM, a simple-to-use, menu-based interface provides easy access without the need for any training. Available for use by existing TeleWare intelligent Office/ intelligent Number users, the iM provides added features to Private Mobile Office (PMO) and can be used in a Software as a Service (SaaS) model with the hosted Private Mobile Extension (PME).

Key Benefits

Enables call cost savings using least cost routing.

Delivers quality telephony system applications from a menu without the need to change handset

One device, one number, feature-rich telephony – convergence without compromise

Enables call recording on the mobile phone

Intuitive menu-driven interface

Suitable for a wide range of mobile handsets

PBX Applications on the Mobile

An easy-to-use menu provides customers with access to these business telephony features from the mobile.

Call recording services on the mobile phone for both incoming and outgoing calls.

Cost savings through least cost routing

Ability to put calls on hold

Transfer facility to move calls to another user’s number or to another phone registered to the user, for instance, to transfer a mobile call to the home phone when activating at the house.

Least Cost Routing (LCR)

A setting on the application menu enables Least Cost Routing. All settings are pushed via the TeleWare server and routed accordingly to pre-set, cost-based parameters. The LCR can be used for all calls, or on an ad hoc basis to activate LCR on a single call – such as an international call.

Return to the list of our services

WEB Assistant:

What It Is

Web Assistant is a portal for users to personalise their own services profile. It allows access to fax and voicemails and set up of call routing preferences. Web Assistant users can control their telephone call handling and access messaging services from anywhere in the world, without requiring a PC loaded with client aplication software.

The Proposition

Being a 'thin client', browser-based tool, Web Assistant cuts out administrative overheads associated with installing and upgrading which is particuarly significant for businesses with a large number of users. Web Assistant gives control to the user through web interface.

How It Works

Getting Access

Web Assistant is automatically available to users each time they access the applications. Web Assistant is loaded by pointing to the apropriate address from a compatible browser - Microsoft Internet Explorer 5.5 onwards and Netscape 6.2 and above. Personal log in details create a secure environment.

Access to Voicemail

Web Assistant ca be used to display and access voice and fax mails. New messages are highlighted and can easily be identified. Individual messages can be accessed with voice messages played back using PC speakers or the user's registered phone, and fax displayed on the screen.

Controlling Calls to Your Personal Number

Intelligent Number and Intelligent Assistant include acomprehensive set of options that enable users to control how cals to their personal number are handled. For example:-

Where to route calls

What to do when busyy, unavailable or not answering

managing location settings and greeting options

Setting up automatic filtering and screening of cals

Key Benefits

Flexibility - The Web Assistant service can be accessed from any PC, WAP-enabled mobile or PDA using an internet browser.

Full Access to you voice and fax messages

Customise your own profile

Shows record of calls received or abandonrd

Clear distinctive icons are used to denote different message types making it easy to use

Delivery/Upgrade

All applications are scalable and can be integrated into the customer's existing infrastructure or provided as ahosted service on a pay-as-you-go basis.

Return to the list of our services

Intelligent Team Call:

What It Is

TeamCall distributes incoming calls to available members of a team. Members of a team can be co-located within the same working environment but will, typically, be geographically dispersed.

The Proposition

TeamCall is an ideal solution for professional staff who are not part of a call or contact centre in the usual sense but who work as part of a departmental, project-based or specialist team. A key benefit of the solution is that staff can belong to multiple teams and receive team calls irrespective of their work location.

Team Mailbox

If a call is unanswered by a team member it passes to the team’s voice mailbox, enabling the caller to leave a message. Team members can be alerted and can access messages.

Key Benefits

Distributes calls to staff within a Virtual Team - team members can be at any location, using any network and any telephony device

Ideal for supporting departmental, project-based or specialist teams

Calls distributed on a priority or round robin basis

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

How It Works

Intelligent Number users (or intelligent Assistant users) may belong to one or more team, each team being associated with its own telephone number. Calls to a team number are distributed on either a linear or circular basis to an available team member and announced as being for that particular team. Users may make themselves available for team calls, in addition to personal calls, at any telephone, thereby forming a virtual team with calls distributed over the wide area.

Call Distribution Options

Priority (Linear) Call Distribution
Each team member is assigned a priority level. The person with the highest priority will always receive team calls if they are available. The person with the lowest priority will only receive a team call if no other team member is available.

Round Robin (Circular) Call Distribution
Calls are shared evenly between team members. When a team member has answered a team call they become last in line for the next call and will only be passed the call if no other team member is available.

Intelligent TeamCall Plus

An addition to the intelligent TeamCall application.

What It Is

TeamCall Plus includes all the features of intelligent TeamCall together with the ability to hold calls in a queue when no-one is immediately available to take them. Comfort announcements, including position-in-queue, are played to callers waiting and music-on-hold can also be provided. TeamCall Plus enables calls to be recorded in conjunction with the intelligent Call Recording product. It also provides a basic level of contact centre functionality, including call queuing with announcements, music-on-hold and the option to record calls

Return to the list of our services

Intelligent Contact Centre:

What It Is

Intelligent Contact Centre (iCC) handles in-bound customer enquiries like a well-run call centre but without the need to have staff at a single location and without investment in centralised call centre equipment.

The Proposition

Agents spread across a wide geographic area can handle incoming calls as a virtual team, with the flexibility of using a wide variety of standard telephone handsets; internal, external, fixed or mobile, on any network at any worldwide location.

The ability to support wide area call distribution makes this contact centre solution a particularly attractive proposition for small departmental contact centre and helpdesks and for handling contact centre overflow situations or providing an out-of-hours service using home-based workers.

The solution supports a wide range of standard call centre functions, including call queuing and announcements, call routing that can allow for agent wrap up time and longest waiting agent, supervisor mode and wallboard support for monitoring and control, call recording and statistical reports for management cost accounting and performance evaluation.

Key Benefits

Dynamically supports small professional contact teams without investment in complex call centre solutions

Works with existing phone systems – no new hardware needed

Increasing choice and supporting flexible working

Location, network and device independent contact teams

Supervisory functions for information and control

Supports physical wallboards and ‘virtual’ wallboards via browser interface

How It Works

iCC can be configured to allow agents to register their availability to receive calls at any location, over any network, to any telephone handset.

The size of the contact centre can be scaled around the number of concurrently available agents.

Calls can be dynamically queued with the ability to customise queue details as announcements. An option to incorporate the position-inqueue of the caller is supported. Maximum queue length and additional time parameters can be applied.

Supervisor options include the ability to listen to an agent’s call, whisper to the agent and join the call at any point. There is also a web-based application that displays productivity statistics for each team and team members.

All calls or calls for specific agent teams or inbound numbers can be recorded in conjunction with the TeleWare intelligent Call Recording (iCR) application.

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

Return to the list of our services

Private Mobile Networks:

A suite of solutions for enhancing the usability and features of the mobile phone and tactically improving GSM coverage, including capabilities to deploy fixed mobile convergence.

Delivering a Return on Investment (ROI)

Choose to use the mobile phone as the single device of choice in the business while delivering business features normally associated with an IP PBX

Provide users with the application benefits of the intelligent Office and intelligent Application Builder products on the mobile phone

Cost savings on mobile calls made in the coverage area

Fixed Mobile Convergence Solutions with a Private Mobile Network

Private Mobile Networks (PMN) provide Fixed Mobile Convergence (FMC) solutions to established businesses. The solution is most cost efficient when the business has a high mobile phone usage, in building or in a defined campus area, and would benefit from cost saving for calls between users onsite or across the corporate VPN.

For a new start-up or small business, a private mobile network can provide a solution for telephony application deployment on mobile phones as an alternative to deploying a PBX.

PMN can also provide coverage solutions for businesses or service providers with coverage issues due to location, interference to phone signals or with time to deployment issues for fixed telephony.

What is the Cost to the Business?

The Private Mobile Networks FMC and Private Mobile Office applications are available as hosted or managed services on a monthly fee basis. Hosted services are sold as Private Mobile Extensions on a per user basis, plus the cost of the mobile access point(s). On-premise solutions and the Rapid Deployment Unit are provided at a cost per unit, plus an Annual User Licence.

Return to the list of our services

Private Mobile Office:

Private GSM network solutions for in-building communications

Private Mobile Office (PMO) provides a complete, packaged, private GSM network solution for use within an office, warehouse or campus area to support communications between workers and to extend or replace the current PBX infrastructure, or to offer an effective alternative to Digital Enhanced Cordless Telecommunications (DECT) and Private Mobile Radio (PMR) installations.

Standard GSM mobile phone handsets are used to connect users together on a secure, private network without incurring any mobile phone call charges. Voice quality is high, as expected, on an industry standard-based GSM network, and support for SMS and GPRS is available.

The mobile handset has established itself as the device of choice with business users. However, in-building installations have, up till now, relied on DECT or PMR systems to achieve mobility.

The Private Mobile Office solution is both cost-effective and a sound technical alternative to DECT or PMR. The solution provides businesses with a competitive edge through cost effective utilisation of standard mobile phones and the improvement of in-building coverage through GSM technology. Mobile handsets operating on Private Mobile Office can, optionally, be integrated with the incumbent PBX infrastructure or directly to the carrier network for offsite calls.

Private Mobile Office has a number of powerful telephony applications available to overlay and integrate with both the private mobile network and the PBX infrastructure to add in-building and offsite flexible working support through intelligent call routing and advanced telephony capabilities.

Is Private Mobile Office right for your business?

If you are looking for flexibility, an efficient use of resources and to improve your corporate contactability, internally and externally, then the answer is a definite yes.

Most organisations can benefit from a mobile, yet fully contactable, workforce and Private Mobile Office has been designed to fulfil that fundamental principle for in-building communications. Flexibility and ease of implementation gives organisations the choice of deploying PMO as a fully standalone PBX replacement or as an adjunct to an existing PBX infrastructure. It is also an ideal solution where rapid telephony deployment is required or where temporary business locations are used, such as in the construction and outdoor events industries. In areas where voice privacy is an issue Private Mobile Office allows organisations to implement localised islands of communication with the inherent security of GSM.

Key Benefits

Enables call cost savings; mobile services at no charge when in range of the private mobile network, and at landline rates when passed out through the local PBX.

Automatic switch over to private network when in range ensures costs are optimised.

Utilises standard mobile phones - existing business mobiles or ruggedised versions.

Use of mobile phones ensures long battery life and extended handset choice compared with alternative solutions.

An effective range of up to 350m omni directional ensures superior coverage.

Operation is immune to interference from WiFi or video senders.

A cost-effective alternative to DECT technology for in-building or campus use.

Using mobile handsets extends the functionality of legacy equipment, which impacts positively on operational costs.

Business-critical continuity is maintained on occasions when the macro network is not available.

Remote workers can become more productive, more time-efficient and more capable of delivering benchmark customer service because they have access to their employer’s data network via GPRS services on their mobile handset.

Ability to be deployed very quickly, making it an ideal solution in transient or temporary site situations.

How PMO Works

Using one or more base stations, strategically placed to ensure full network coverage, PMO registered mobile handsets are able to communicate with each other in a localised GSM ‘island’. Through an additional connection to a local PBX infrastructure or a PSTN gateway, the handsets can also communicate with internal PBX extensions and the outside world.

PMO handsets are standard mobile GSM phones and are used, for calls and SMS messaging, in exactly the same way they would be within a macro mobile network. To ensure that the network is secure from unwanted parties, PMO SIMs are pre-registered with the network and only handsets with registered SIMs can utilise network functionality. Pico cell base stations are placed to give maximum coverage and to act as an interface between the handset and the PMO network. Callers are able to roam anywhere within the PMO network with call control being seamlessly handed between base stations.

PMO handsets become extensions of the PBX, without the limitations of fixed lines but with all the benefits of a shared, extended network. As PMO can also connect to a carrier network or PSTN, it can be used to effectively replace a PBX to create a fully mobile workforce.

25 Mobile Handset Solution Designed to support up to 25 mobile handsets, this package will support coverage of up to 6000 sq metres. The package is supplied as a plug-and-play pre-configured solution and includes:

2 x Base Transceiver Stations (BTS)

Private Mobile eXchange Server

25 x GSM SIMS for Private Mobile Office

Industry standard SIP to PBX/PSTN Gateway

50 Mobile Handset Solution Designed to support up to 50 mobile handsets, this package will support coverage of up to 9000 sq metres. The package is supplied as a plug-and-play pre-configured solution and includes:

3 x BTS

Private Mobile eXchange Server

50 x GSM SIMS for Private Mobile Office

Industry standard SIP to PBX/PSTN Gateway

Optional Items
Handsets PMO will support a wide selection of 2G and 2.5G handsets with Nokia handsets recommended. Solutions are, typically, provided without handsets. However, we can offer additional handset packages on request.

Support for GPRS
GPRS support provides access to the Internet, Intranet or Corporate LAN.

With GPRS support you can enjoy the convenience of accessing the Internet from your mobile phone. Voice and data sessions can be conducted simultaneously.

Network Transition

A mobile phone application for automatic switching between micro and macro GSM networks enables a business user on a private mobile network to move seamlessly between the private and public networks. The phone automatically selects the PMO network when in range.

intelligent Mobile

Provides a menu-based interface for PBX features, such as call recording, hold and transfer.

Telephony Applications

Optionally available*, PMO can utilise powerful telephony applications that can overlay the PMO network and integrate with existing PBX infrastructures.

Intelligent Routing

PMO intelligent routing applications can add remote working capabilities to user accounts to improve contactability, both on and off the PMO network. Allocating users a single business number, which routes initially to PMO, simplifies the process for the caller and allows the PMO to apply powerful underlying functionality that routes callers to the account holder’s exact location. Complete control is given to the user to specify where and when calls should be routed and, as they move from the PMO network to the macro or PSTN network, they simply change their registered location.

Individual PMO users within an organisation can be grouped together to form a ‘community’. This allows them to utilise the resources of the whole community by configuring other PMO users as alternative contacts and create true team working by forming wide area teams.

Advanced Messaging Services

There will always be instances where calls cannot be taken. This can be catered for by the addition of PMO messaging services. A corporate grade voice mailbox will extend the PMO intelligent routing capabilities with functionality such as voice-to-email delivery, message forwarding and broadcast announcements. Voicemails can be accessed on and off network or by an intuitive web interface which allows voicemail access and intelligent routing management. (See intelligent Office).

Auto Attendant and Interactive Voice Response (IVR) Development Tools

A well designed IVR, as a first point of contact for an organisation, can be an important element of a corporate call handling strategy. PMO supports the ability to rapidly develop and implement IVR applications that can integrate seamlessly with an existing PBX infrastructure. The IVR development tools require no prior programming experience but, instead, focus on the functional layout of the IVR which makes creation extremely straightforward and flexible.

*Under certain circumstances, additional hardware to provide processing resources may be required. Seamless Private to Macro Network Transition

An application can be run on the mobile will enable seamless transition between the private mobile network and your carrier network of choice. The application will be delivered to the phone using an SMS message containing the download link. Once the application is installed, it will operate automatically.

Installation

Prior to installation, our radio planning determines the appropriate package size. Although most solutions can be based around standard packages, it may be necessary to offer bespoke solutions appropriate to the radio planning and site survey. Our Project Team provides ongoing support and advice on the required pre-installation works and assists in the installation.

The solution is plug-and-play, with Ethernet connectivity between the PMO server and the base station transceivers(s). Wherever possible, the solution is shipped fully pre-configured for ease of administration and installation. Ongoing administration is possible through the web-based administration tools provided and no specialised skills are required.

Protocols Supported

When integrating with an existing PBX infrastructure, the PMO package is designed to be installed without having to modify the existing network.

Industry standard protocols are supported to guarantee maximum flexibility.

GSM – including 08.06, 08.08

GPRS – including SIGTRAN interfaces

SIP – RFC 3261

SDP – RFC 2327

Hold requests – RFC 2543 and RFC 3261

RTP – RFC 1889 and RFC 1890

Audio – GSM FR, G.711 (a– and μ–law) and G.729

Voice – Analogue DID, E1, QSig

XML – 1.0

HTTP – 1.1

Return to the list of our services